
The Product
The #1 Social Listening Platform in Vietnam.
Brands often miss out on valuable insights from social media and risk wasting resources on ineffective marketing with insufficient data. With social analytics technology, social media can be your power to connect with people and to build a winning brand.
Brands often miss out on valuable insights from social media and risk wasting resources on ineffective marketing with insufficient data. With social analytics technology, social media can be your power to connect with people and to build a winning brand.

Monitoring real-time all online platfoms
Listen and collect millions of relevant conversations of consumers per day, from all platforms such as Facebook (Vietnam: more than 1 million fanpages & groups, 30 millions facebook profiles), Youtube (250,000 channels), Online News, Forums (3,000 channels), Blogs (10,000) , Q&A sites, Review sites, Ecommerce sites etc.

In-depth dashboard of actionable insights
Get full view of why, when, where and how consumers' conversations about your brand are taking place in beautiful charts or in full detailed conversations.

Information Architecture
As a web application, Social Heat's information architecture was divided into 4 branches with the main workspace being the Dashboard and its sub-branches which are the focus of this case study. Supporting this branch are Widget Management, Account Settings and System Managements which are mainly responsible for managing the app and other various minor tasks.

Dashboard Wireframe
The Dashboard wireframe was developed by collaboration with the Business Analyst. Below is the first draft of the dashboard consisting of all the elements of the old SocialHeat, organized in a more modern and intuitive way.

Colors
The overall color scheme for SocialHeat was developed in accordance with the Brand Guideline for YouNet Media products, featuring the two main colors of the company (Blue and Orange). In order to modernize the look, I opted for a darker shade of blue for background elements and a vibrant, fresh orange to compliment it as the foreground and highlighted elements. This contrast was important for a complementary web design. The use of gradients were heavily toned down throughout the development cycles. (Below is a sample layout I used to propose this color scheme to the Business Analysts and it's not representative of the actual layout of the app.)


Login Page
The Login page, being the first page first time users interact with, has to leave an impression of what the application is about as well as how Social Heat as a brand revolves a round. Vector illustrations of technological imagery were used to convey this idea. The layout is quite standard in order to not confuse users and make the log in process as intuitive as possible.

Onboarding Pop-up
The purpose of this popup was to help first time users to navigate through the app more easily. It features a normalized, standard onboarding layout illustrated by vector art drawn in the same style as those presented in the Log In page.

Dashboard UI Design
Applying the new interface design to the agreed upon wireframe, SocialHeat has never looked fresher.

Dashboard User Interface
MY DASHBOARDS
My dashboards serves as a simple and straight forward management hub for the user. The page has two clear sections : Quick Access which shows the most recently active dashboards and All Dashboards as a complete list of dashboards the user has created.
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Dashboard Details
This is the individual dashboard working space. The user can freely create and manage their charts at will including basic interactions like resize, delete, zoom and more.

CHARTS
Charts are a major component for a dashboard. They display visualizations of chosen data in various forms. Below is the list of all the types of charts and graphs offered. Originally there was a proposal for a more relevant and up to date default color palette, but this idea was scraped in favor of the classic color palette of the old SocialHeat. Nevertheless, new color palettes can still be used optionally.

MENTIONS EXPLORER
Mentions Explorer page lists all mentions of the chosen topic on social media

create dashboard
A popup to help users create a new dashboard. They have the option of choosing from a number of templates or starting from scratch.

filter bar
A Rollover bar being designed for filtering information in a dashboard based on specific values.

Design System
This style guide features all instructions for every graphic element of the user interface. From more generalized concepts such as typography and icons to individual design components.